Shipping policy

 

WHERE & HOW DO WE SHIP
We ship everywhere within South Africa using our courier partner, The Courier Guy.  We use economy road freight services.

HOW MUCH DOES DELIVERY COST
Delivery is calculated at checkout based on the order weight.  Typical average costs:
Local (Gauteng) – R60  for up to 5kg
National (anywhere else in South Africa) – R100 for up to 5kg

HOW LONG DOES DELIVERY TAKE
South African Orders – Orders are processed and dispatched within 3 working days in most cases.  Delivery with the courier takes 3 to 4 working days, except for outlying areas which may take longer (up to 6 working days).
Regrettably, we will not be held responsible for any delivery delays that arise from unsuspecting issues beyond our control, including but not limited to courier issues and strikes, incorrect addresses, wars and acts of God.  

HOW DO I TRACK MY ORDER
You can track your package online  HERE  https://thecourierguy.co.za/tracking/  (hyperlink). You will need your waybill number and can track your order until delivery.
If there is a problem or delay with your order, the quickest way to resolve issue is to contact The Courier Guy directly with you waybill number at support@thecourierguy.co.za (hyperlink) or 086 120 3203

HOW CAN I PAY
Paystack acts as our payment portal, which accepts most cards used in South Africa.